Understand and analyse the relevant performance figures and assist in developing innovative ideas for improvement. To assist in defining and agreeing management reports, performance measures and customer information needs for migrated services moving into Customer Services. To participate in local performance management groups and other meetings as requested.
Work with colleagues, system administrators and suppliers to support continuous improvement in processes and systems so that there is effective delivery of Management Information. Participate in ad-hoc service improvement projects with minimal direction and supervision.
To carry out any additional duties not listed above as allocated by the Customer Service Management Team that is in line with the purpose and grade of the post. Demonstrable understanding of key metrics that drive a multichannel contact centre and customer service agent performance Experienced in interrogating and manipulating data from multiple sources to achieve required outcomes Clear understanding and ability to apply basic principles of resource planning a commitment to customer service and an understanding of quality issues within a contact centre environment.
Demonstrates high levels of self reliance and contributes to building strong relationships with internal and external stakeholders A high level of attention to detail and the ability to deliver results within the agreed timescales, working accurately under pressure.
Understands the importance of quality management information to enable evidence based decisions to be made Demonstrable focus on delivering high performance against challenging key performance indicators Sets and maintains high personal standards of performance and conduct. Experienced and comfortable working with a range of management information systems and knowledge management databases Demonstrable high level of competency in the use and manipulation of data in ExcelCan express information in writing that is appropriate, structured, concise and easy to understand Clear understanding of equal opportunities and is committed to achieving equality of opportunity in service delivery Makes informed decisions or recommends courses of action within own sphere of activity.
Is prepared to take responsibility for decisions. Solve complex data-related problems using a variety of technical and analytical skills. Qualifications More than five years of experience managing enterprise-wide data. Deep understanding of data modeling and data mapping. Strong attention to detail and problem-solving skills. Significant knowledge and experience in managing and executing data management initiatives. Understanding of business process modeling, data provisioning modeling, entity relationship modeling, and dimensional modeling.
Experience in project management. Demonstrated ability to complete projects on time and on budget. Experience with education-related data. Understanding of source-to-target documents, use case and activity diagrams, and use case specifications.
Working knowledge of database management system DBMS client software, i. High proficiency in Microsoft Office programs, i. Word, Excel, Access, and Outlook. Mastery of data management concepts and best practices as well as an ability to become a SME in education data. Strong ability to explain advanced data concepts to both database developers and architects, non-technical end users, and senior executives. Ability to understand business needs and translate them into technical specifications.
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For example, they define the requirements for MIS solutions, design or even develop their own applications, if necessary. Besides, they ensure that the software solutions used actually help deliver the desired insights. List of responsibilities and tasks of an MIS Analyst In order to perform their duties accurately, they need to perform a comprehensive analysis of the data of the task at hand in order to identify opportunities and risks for the company at an early stage.
Technical and economic aspects are equally taken into account in this activity. For the further development of MIS solutions, MIS analysts compare existing systems with new and ongoing requirements. They also act as an interface between the data warehouse department and external consultants. Furthermore, they create prototypes for reports and ad-hoc inquiries so that ongoing processes can be managed in a standardized manner. Overall, MIS analysts are responsible for ensuring that all management-relevant information of a company is evaluated in the best possible way and used in a success-oriented manner.
They are able to take on large data sets with minimal problems. In general, they are skilled in information systems — they know how to organize, store, and analyze data. They must be knowledgeable regarding business process improvement as this is crucial to their role as an MIS Analyst. In order to convey important technical data, good technical writing skills are also important. Train staff and users to work with computer systems and programs.
Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed. Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes. Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs. Determine computer software or hardware needed to set up or alter system.
Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems. Specify inputs accessed by the system and plan the distribution and use of the results. Use object-oriented programming languages, as well as client and server applications development processes and multimedia and Internet technology.
Supervise computer programmers or other systems analysts or serve as project leaders for particular systems projects.
Extract, interrogate and analyse data to support business decision making. • Assist in regular working capital valuation reviews; in particular preparation. Job Description Management Information Analyst Undertakes detailed analysis of management information reports produced, including accurate forecasting. Management Information Analyst Vacancy Overview The role holder will provide support to the Commercial Services Team in Generation Supply.